CONTACT & CUSTOMER SERVICE POLICY

Last Updated: 2 October 2026

1. INTRODUCTION

This Contact & Customer Service Policy explains how customers can contact SpeedQuip Auto Parts (Pty) Ltd and the SpeedQuip Group (“TSG”) regarding products, orders, payments, vehicle fitment, delivery, returns, warranties and general enquiries.

TSG operates multiple online auto-parts stores and trading names that may share catalogues, suppliers, warehouse stock, distribution resources, systems and fulfilment facilities.

Customers may contact TSG using the official contact details provided below.

2. COMPANY DETAILS

Legal Name: SpeedQuip Auto Parts (Pty) Ltd
Enterprise Type: Private Company
Company Registration Number: 2014/146994/07
Tax Number: 9434784170
Telephone / WhatsApp: 071 344 7400
Email: marewaanmarcus4@gmail.com

3. CUSTOMER SUPPORT

TSG provides customer support for matters relating to:

Product enquiries
Vehicle fitment enquiries
Part numbers and catalogue information
Product availability
Quotations
Orders
Payments
Delivery
Returns and refunds
Damaged or incorrectly supplied products
Product warranties
General website enquiries

Customers should provide sufficient information to allow TSG to investigate and respond to the enquiry accurately.

4. CONTACTING TSG

Customers may contact TSG by:

Telephone / WhatsApp: 071 344 7400

Email: marewaanmarcus4@gmail.com

Where an enquiry relates to an existing order, customers should include the order number where available.

5. ORDER ENQUIRIES

For enquiries regarding an existing order, customers should provide:

Order number;
Customer name;
Contact number;
Products ordered; and
The nature of the enquiry.

This information helps TSG locate the order and provide an appropriate response.

6. PRODUCT AND FITMENT ENQUIRIES

Vehicle parts can vary according to:

Vehicle make;
Model;
Year;
Engine;
Engine code;
Transmission;
Body type;
Drivetrain;
Production date;
Vehicle specification; and
Other vehicle-specific information.

Customers should provide as much accurate vehicle information as possible when requesting fitment assistance.

Where available, customers may also be asked to provide:

VIN or chassis number;
Registration information;
Existing part number;
Photographs of the existing part; or
Other identifying information.

TSG may assist with catalogue and fitment information, but customers should verify critical fitment information before installation.

7. PRODUCT INFORMATION

Product descriptions, photographs, specifications and catalogue information are provided to assist customers in identifying products.

Where product information is supplied by manufacturers, suppliers or catalogue providers, TSG may rely on that information.

Product appearance, packaging or specifications may change from time to time.

Where a product supplied differs materially from the product ordered, customers should contact TSG before installation.

8. QUOTATIONS

Where a customer requests a quotation, TSG may provide pricing based on the information available at the time.

A quotation may be subject to:

Stock availability;
Supplier availability;
Price changes;
Currency fluctuations;
Delivery requirements;
Product substitutions; or
The validity period stated on the quotation.

A quotation does not necessarily constitute acceptance of an order unless expressly confirmed by TSG.

9. STOCK AVAILABILITY

Stock availability may change without notice.

Because TSG operates a group-wide fulfilment network, a product shown as available may be held at another TSG warehouse or approved distribution location.

TSG may fulfil an order from the applicable location able to supply the product.

Stock availability at the time of an enquiry does not guarantee availability at the time an order is placed.

10. PAYMENT ENQUIRIES

For payment-related enquiries, customers should provide:

Order number or quotation number;
Customer name;
Amount paid;
Date of payment; and
Proof of payment where applicable.

Customers should not send confidential banking passwords, PINs or other security credentials to TSG.

11. DELIVERY ENQUIRIES

For delivery enquiries, customers should provide:

Order number;
Delivery address or destination;
Customer name;
Contact number; and
Courier tracking information where available.

Delivery matters are also governed by the TSG Shipping & Delivery Policy.

12. RETURNS AND REFUNDS

Customers wishing to return a product or request a refund should contact TSG before sending products back unless otherwise instructed.

Returns and refunds are governed by the applicable Refund and Returns Policy.

Customers should provide the order number and explain the reason for the return.

13. WARRANTY ENQUIRIES

Where a customer believes a product may be defective or subject to a manufacturer or supplier warranty, the customer should contact TSG before attempting repairs or modifications.

TSG may require:

Order information;
Product information;
Photographs;
Vehicle information;
Description of the problem;
Installation information; and
Other information reasonably required to investigate the matter.

Warranty claims may be subject to manufacturer or supplier assessment and applicable warranty conditions.

14. INSTALLED PARTS

Customers should contact TSG before removing, modifying, repairing or disposing of a product where a warranty, defect or incorrect-product claim may exist.

TSG may require an inspection of the product before determining the appropriate remedy.

Installation-related matters are also governed by the TSG Terms & Conditions and Refund and Returns Policy.

15. CUSTOMER COMMUNICATION

TSG may communicate with customers by telephone, WhatsApp or email regarding:

Orders;
Quotations;
Product availability;
Fitment information;
Payment confirmation;
Delivery;
Returns;
Refunds;
Warranty matters; and
Other matters directly related to the customer’s enquiry or transaction.

Customers should ensure that the contact information supplied to TSG is accurate.

16. RESPONSE TIMES

TSG will make reasonable efforts to respond to customer enquiries as soon as reasonably practicable.

Response times may vary depending on:

The complexity of the enquiry;
Product or vehicle research required;
Supplier or manufacturer feedback;
Courier information;
Warehouse confirmation;
Volume of enquiries; and
Other operational circumstances.

A response time is not a guarantee that a particular matter will be resolved within that period.

17. CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate and complete information when contacting TSG.

Incorrect information may result in delays, incorrect fitment recommendations, delivery problems or other issues.

Customers should carefully check important information before placing an order or installing a vehicle part.

18. ABUSIVE OR INAPPROPRIATE COMMUNICATION

TSG expects customers and staff to communicate respectfully.

TSG does not tolerate:

Threats;
Harassment;
Abusive language;
Intimidation;
Repeated malicious communications;
Fraudulent claims; or
Attempts to misuse customer-support channels.

Where necessary, TSG may restrict or terminate communication through a particular channel while continuing to deal with legitimate customer matters through an appropriate alternative channel.

Nothing in this section affects a customer’s lawful rights to raise a complaint or dispute.

19. PERSONAL INFORMATION

Personal information supplied during customer communications will be handled in accordance with the TSG Privacy Policy and applicable South African data-protection legislation.

Customers should avoid sending unnecessary sensitive information through ordinary communication channels.

20. OFFICIAL CONTACT DETAILS

The official customer-service contact details for TSG are:

SpeedQuip Auto Parts (Pty) Ltd

Telephone / WhatsApp: 071 344 7400

Email: marewaanmarcus4@gmail.com

Customers should be cautious of communications requesting payment to bank accounts or payment destinations that have not been confirmed through official TSG communication channels.

21. RELATED POLICIES

This policy should be read together with the following TSG policies:

Terms & Conditions
Privacy Policy
Refund and Returns Policy
Shipping & Delivery Policy

These policies operate together and may contain additional requirements applicable to specific customer matters.

22. STATUTORY RIGHTS

Nothing in this Contact & Customer Service Policy is intended to remove, restrict or limit any rights or remedies available to customers under applicable South African law.

Where applicable, the Consumer Protection Act 68 of 2008 (CPA) and other relevant legislation will apply.

23. CHANGES TO THIS POLICY

TSG may update this Contact & Customer Service Policy from time to time to reflect changes to its operations, services or applicable legal requirements.

The latest version will be published on the applicable website.

24. CONTACT

For customer-service enquiries:

SpeedQuip Auto Parts (Pty) Ltd
Telephone / WhatsApp: 071 344 7400
Email: marewaanmarcus4@gmail.com

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